Help with Ruva

Ruva works in your browser now, and on Android, from Google Play. The iPhone app is coming soon. These answers cover the app, the sample preview on this website and how to reach us.

How do I change a sample check-in?

Open the interactive preview and choose a sample day in Calendar. In Today, below the cycle ribbon, change a mood or energy choice, or turn the sample headache entry on or off. Then select Save demo check-in. Patterns then counts your sample entries again. The confirmation mentions the demo because nothing is added to a real health record.

Why did my demo edits disappear?

The preview keeps edits only while the page is open. Reloading the page or selecting Reset demo brings back the original sample entries. Demo changes aren’t saved anywhere.

Should I put my real information in the preview?

No. Use the sample entries. The preview lets you try the controls, and it doesn’t need your period dates, symptoms or any other health information.

When will the iPhone app be out?

Soon. The Android app is on Google Play now, with its Wear OS app. The iPhone and iPad app is coming, along with the Apple Watch app, and the Mac will run the iPad app. We don’t have a date to share yet. Until then, everything except app lock, widgets, watches, reminders when Ruva is closed and support payments works in your browser. When the iPhone app arrives, you can move your records across with the export file, or by linking an account and turning on sync. The waitlist is closed, and the waitlist section of our Privacy Policy explains what happens to addresses already on it.

Do I have to fill in every logging category?

No. You choose what matters to you and leave the rest. There are no streaks or scores, so a day without an entry doesn’t count against you.

Will a contraception check-off tell me what to do after a missed dose?

No. The check-offs record what you enter about the pill, ring, patch or injection. They don’t give a treatment plan or confirm that you’re protected. For advice about a missed or late dose, check the instructions for your method and contact a pharmacist or healthcare professional.

Can I print my entries for an appointment?

Yes. Ruva makes a one-page doctor summary PDF with your cycles, recorded patterns and medicines, and there are versions for pregnancy and after a birth. It isn’t a medical assessment. You can also prepare your own short notes.

Can I choose the app’s language?

Yes. Ruva is in eight languages: English, Spanish, French, German, Brazilian Portuguese, Arabic, Simplified Chinese and Hindi.

Can support interpret a symptom or test result?

Ruva support isn’t a medical advice service. Please take questions about symptoms, test results or treatment to a qualified healthcare professional, and use local emergency services when you need emergency help. In the app, “When to get help” lists who to call where you get care. You don’t need to send personal health details to report a website problem.

How do I delete my data?

In the app, Settings › Delete my account removes everything on your device and in the cloud: the synced copy, your cloud backup, partner summary, community posts and replies, reports and your sign-in account. Your other devices keep the copy stored on them. Account and data deletion has every step, including what to send us if you no longer have the app, and how to leave the waitlist.

How do I report an accessibility problem?

Tell us which page or control caused trouble and what you were trying to do. If it helps, include your browser and any assistive technology you were using. You don’t need to include health information. Our accessibility statement explains what we’ve built in and the known limitations.